tag:blogger.com,1999:blog-24510252.post7559531305775845814..comments2008-09-15T11:17:25.962-07:00BoRyanhttp://www.blogger.com/profile/08015099190775763556noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-24510252.post-50611666037689908682008-09-15T11:17:00.000-07:002008-09-15T11:17:00.000-07:00A great practical solution. Its not being asked in person that bugs me, its that I'm asked more than once.SpaceMonkeyMojohttp://www.blogger.com/profile/03082984847395292743noreply@blogger.comtag:blogger.com,1999:blog-24510252.post-60088333983169939842008-09-12T13:40:00.000-07:002008-09-12T13:40:00.000-07:00On one hand I understand that screenpop software is fallible and thus there will be times that the person who answers the phone doesn&#39;t know the info you previously entered, but for some reason at AT&amp;T this seems to be EVERY single time.<BR/><BR/>At iNetNow whenever the screenpop server went down and/or stopped popping we&#39;d turn off the front end IVR and just have a live person answer to save the customer from this hassle (as well as saving the agent the hassle of getting an earful and needing to explain it...)Jake of All Tradeshttp://www.blogger.com/profile/09208742067459269534noreply@blogger.comtag:blogger.com,1999:blog-24510252.post-49599482356520312722008-09-12T12:54:00.000-07:002008-09-12T12:54:00.000-07:00I have the same issues with phone trees - ESPECIALLY AT&amp;T - where you have to enter your account # manually on the phone and then two other people ask for it when they get you.<BR/><BR/>Retarded.SpaceMonkeyMojohttp://www.blogger.com/profile/03082984847395292743noreply@blogger.com