Fools Rush In

Verizon and RIM "rushed" buggy Storm to market

Insiders claim the Storm—slammed by reviewers and users alike for its sluggish, glitchy performance—barely made it to stores in time for Black Friday last year, and as a consequence, it wasn't quite ready for prime time.

To its credit, Verizon released a software update in December that smoothed out some of the Storm's kinks. However, while the firmware fix was certainly welcome, the whole "release it now, patch it later" thing is an insidious habit: It encourages sloppiness in the race to hit a looming release date, and it's seriously disrespectful of customers.

Owners' Manual

The funniest thing I've read in years, via the Southwest Airlines "Spirit" Magazine.

Owners' Manuals: The Owners' Manual

[I was going to post an excerpt here, but I couldn't decide which part to use. So instead I'll say the least funny part is the missing manual for the Internet, and the rest of the article (including the sidebar on manual cautions) had my sides hurting from laughter.]

6, er, 3 Degrees of Separation

Interesting article. Even more interesting typo in the headline...

The six degrees of seperation (sic) is now three

Six degrees of separation has fallen to three due to the impact of social networking and developments in technology, according to a study carried out by O2.

The term was coined by US psychologist Stanley Milgram following a 1967 experiment. The six degrees theory was upheld in a 2006 Microsoft study of instant messenger conversations. However, the O2 study reveals that within a shared ‘interest’ network (i.e. hobbies, sport, music, religion, sexuality etc), the average person is connected by just three degrees.

Rodrigues finds that we are usually part of three main networks based on family, friendship and work. Outside of these we are, on average, part of five main shared ‘interest’ networks based on a range of personal interests from hobbies, sport, music and the neighbourhood we live in, to religion, sexuality and politics. It is the growth of these shared interest networks and the influence of technology on them that has led to the reduction in the number of degrees of separation.

Email and mobile phones were the technologies that had the most significant impact in facilitating the reduction of degrees from six to three. Of those participating in the study that were asked to make contact with an unknown person, the majority (98 per cent) chose to use either the internet or their mobile phone, across all age groups. Texting was also seen as a universally important technology whilst social networking sites such as Facebook were highly rated by the youngest age bracket but usage declined drastically the older in age was asked.

Death to Voicemail

I've felt the same way for years...

Think Before You Voicemail

"Voicemail is dead. Please tell everyone so they’ll stop using it."

iPhone Navigator?

Possible surprises up Steve's sleeve on June 9?

Love the quote from the GPS president:

iPhone Nano, GPS Are More Important to Apple Than 3G: Analysis

I recently sat down with the president of a GPS navigation system manufacturer to ask him how he felt about the prospect of a GPS-enabled iPhone. "Scared [expletive]-less," he said.

Yet the iPhone has the potential to leverage true GPS functionality better than any other device. It already has a large, 3.5-in touchscreen interface, external speakers and an elegant Google Maps interface. All you'd need to add to a GPS-enabled iPhone is a suction-cup windshield bracket (sold separately, of course), and you'd have a fully-functional, pocket-portable car navigation device. People already pay hundreds of dollars in droves for this increasingly popular segment of devices, and the iPhone could essentially challenge an entire product category with one add-on feature.

International Harassment, or Why AT&T Still Puts $$$ Ahead of Customer Service

Warning: Rant ahead...

Woke up at 6:30 this morning to a call on my cell. It was too early, so I let it go. Immediately rang again, but had stopped by the time I got to the phone. Immediately rang again in my hand. I noticed an unfamiliar 503 area code. Though normally I let numbers I don't know go to voicemail, I figured three in a row might be an emergency so I picked up anyways. The caller said something in Spanish. I said "wrong number" and hung up.

Mildly annoyed at the early hour, I figured I could still salvage some sleep. Seconds later it rang again. "Numero incorrecto. No hablo español" I barked in elementary Spanish that I hoped was pretty close to accurate. 10 seconds later it rang again.

Now both angry and intrigued, I got up and Googled the area code. Portland, OR.

I tried Googling the full number to get a name to go with my prank caller, at which point I realized something was odd. The number had too many digits. It wasn't Portland. It was an international call from El Salvador!

After a total of 7 calls between 6:32 and 6:35 (2 answered, 3 ignored, 2 sent to voicemail with a minute plus of silence and background noise as the message) it finally stopped and I went back to bed.

It started up again at 8:02am with 9 in a row, a short break, then 15 more between 8:25 and 8:50. These again had a mix of long blank voicemails, hangups, and long pleas to leave me alone obtained via Google Language Tools.

I thought I finally got through to them with the phrase: "Si usted llamar a este número de nuevo, estoy llamando a la policía. ¿Entiendes?" (which translates to "If you call this number again, I am calling the police. Do you understand?"). Nope. 13 more from 10:11 to 10:13. 1 more at 11:06. 8 more from 1:46 to 1:49.

When the phone rang at 1:59 I answered it ready to explode, but it was my sister asking if I knew anyone who wanted her extra Red Sox tickets. The text message to my Boston friends was only half composed when another call came in. I repeated my Spanish phrase about calling the police from memory before the caller started laughing at me.

Ready to jump out a window, I finally decided to call AT&T and have them block the incoming number for me via the switch. We used to have to call Cingular/AT&T and other carrier partners to have this performed quite a bit at Voce. It usually required a trouble ticket with a 24 hour turnaround time and tier 2 assistance, but it was definitely doable. At the rate this was going I'd be able to deal with the possibility of a long turnaround time if I knew an end was near.

After navigating an overcomplicated phone tree and waiting on hold for slightly less than I anticipated I was connected to Christina. I explained my tale to her and asked if she could have the number blocked; she said she'd certainly figure something out and diligently started her research. After a few minutes I decided to reveal that I used to work for an AT&T MVNO and it was fairly standard to do this via tier 2 but it wasn't a function of the Telegence system. She said she was reading something about it but thought they might not have that ability anymore.

A few more minutes went by and a brief time on hold, after which Christina came back and told me it was not possible to have it blocked on the switch, but I could subscribe to a new Smart Limits parental control product they had that would allow me to restrict incoming calls. Her suggestion was to activate Smart Limits for the number in question, but only for a couple weeks hoping they'd get the idea and/or get bored of pranking me. I said that would work for me so long as she could credit my bill for the prorated $4.99 for the new feature, deciding not to point out that the existence of this feature contradicts the "it's impossible to block a number" statement, instead changing it to "It's impossible to block a number for free."

She said that wasn't within her authority, but she'd ask a manager and under the circumstances it would probably be possible. After a brief stint on hold she came back to tell me unfortunately the fee couldn't be waived since I do have the free option of ignoring the call, thus it wouldn't be reasonable to provide me the credit. Personally I could care less about the 5 bucks (actually more like $2 if I only kept the feature for 10 days), but on principal I wasn't going to budge. Also, ignoring the calls wasn't really a "Free" option, as AT&T dings you for airtime whenever you check your voicemail. She agreed and went back to the manager...and was promptly shot down again. This time I was told that the option was free since I could check my voicemail from a landline free of charge (even though I don't have a landline), and thus policy couldn't be broken in this case. (In full disclosure, I also thought that I was docked minutes when a call was sent to voicemail even if I didn't answer, but she corrected me that this is only true when roaming internationally, not domestically.)

I told Christina that I appreciated her help and knew she was just doing her job, but found it ridiculous that AT&T cared more about making $5 then helping out a loyal customer with perfect payment history and no complaints on an overpriced plan. She asked me if I was asked to take a survey would I say she solved my problem; I told her I'd say she was excellent but her employer was questionable as usual.

I understand policies exist for a reason. And I know that a good number of customers will try to game them anytime they can. If I had a recurrent prank calling problem involving multiple numbers or if I was complaining about a stalker or a jilted ex who wouldn't stop bothering me I can see the company holding firm to a degree. But there is gray area in everything, and each example should be viewed on a case by case basis. 60 calls from the same international number in 6+ hours sounds like extenuating circumstances, and you won't waive less than five damn dollars off of someone's bill one time for them to try out a brand new cash cow of a feature for 2 weeks? You've got to be kidding me.

PS: Ironically, it's now 3:30 and I haven't received a call from the bad number in over 90 minutes. Maybe Christina did block it for me afterall...

PPS: Why am I protecting the identity of a foreign prank caller? The number in question is 50379118478

PPPS: Looking at my AT&T account and looking at my live bill, it's dropping the last digit from the number to make it appear to be domestic. Ironically enough, in this configuration it's also labeled as a free Mobile to Mobile call :)

PPPPS: And yes, I do feel better after writing this.

[END RANT]

Samsung BlackJack II, and a related mild indictment of AskMeNow

When, for reasons well-known to some readers of this blog, I suddenly needed to find a new mobile carrier on February 1, I decided to return to the AT&T fold.

Because, from their point of view, it would be a new contract, I was entitled to new-customer pricing on devices, so I decided to rediscover my madness for Windows Mobile with a Samsung BlackJack II, which I quite recommend unless one has a need for an esoteric feature it doesn't have.
For me, the coolest feature was the built-in GPS, which works out of the box with (for example) Google Maps Mobile. Since I was actually more interested in more technical GPS information than moving maps, I soon installed GPS Skinner, and later gpsVP. The GPS feature has now become just about my favorite toy ever.

How does this relate to AskMeNow?
Early in my GPS experience, I was motionless in downtown LA and one or the other of those applications reported my altitude at several hundred feet, which seemed high to me (in retrospect, I think because it hadn't fully triangulated).
I decided, instead of Googling, to Ask AskMeNow Now.
Me to AskMeNow, 3/11 5:54pm: 'What is the altitude of Los Angeles?'
Me to AskMeNow, 3/11 6:47pm: 'What is the altitude of Los Angeles?'
I guess their NLP didn't get the point. I almost repeated it, prefaced with 'Cmon, this is easy, ', but waited until:
Me to AskMeNow, 3/12 3:26pm: 'What is the altitude of Los Angeles?'
And at last, AskMeNow to Me, 3/12 3:29pm:
Los Angeles, CA
Elevation: 5ft/1m
73.1 ?F / 22.8 ?C
Clear
...and that seems a bit low (but probably is just the minimum altitude for LA, which is horizontally huge), but the mild indictment is that it took three questions over two days to get the answer.
I suspect some sort of AI fields easy obvious questions, sending the others to humans (cf. Pronto and iNetNow), and this happened to all three questions, the first two getting lost in the 'human queue'. AskMeNow, GetTheAnswerLaterIfAtAll. I *love* automation, but some things just need a human touch.

1.1.4 & Starbucks Connection

Apple just dropped iPhone 1.1.4 moments ago; I'm upgrading as I type this.

Also, another story is floating around that Starbucks is closing all of their stores tonight at 5:30pm local time for a special 3 hour employee training session. Coincidence?

Coffee chain to close all 7,100 stores for employee training.

One BILLION Dollars

Analysts at Marketwatch speculate Apple is losing buckets of money due to iPhone unlocking:

Sacconaghi estimated that between 25% and 30% of the more than 4 million iPhone units already sold have been unlocked to work on other wireless networks, and that each unlocked iPhone results in Apple's missing out on $370 in earnings over the phone's two-year contract period. If Apple were to hit its 10 million-unit sales target, the unlocked devices would cause the company to forgo between $1.1 billion and $1.3 billion over two years, he said.

But a blogger at CNET.com disputes the math with much aplomb:

Which is why -- and, jeez, how many times does the Macalope have to say this? -- it makes absolutely no sense to say that Apple is losing this money. If these phones are in countries where Apple has no contract, the only thing you can say is that Apple should get an exclusive contract there faster (easier said than done). If they're being used by people who just don't like the exclusive provider Apple's signed with, then these are people they'll never get anyway.

(Quick little postscript: I'd never noticed the "live updating" stock quotes inside a story at MarketWatch before. Pretty slick.)

Text Toilet

The US probably isn't quite ready for this yet, but with Finland's cellphone penetration up over 100% it's a brilliant idea.

Use SMS to Unlock Public Restrooms

If you need to use the facilities, people just need to send the word "open" to a short code listed at the bathroom, and the door is unlocked remotely. If the room is vandalized, a short-term record of the phone number that unlocked the door prior to the vandalism can help authorities track down the vandals.

(via 4Info Mobile Search Blog)

Feedback on the iPhone Interface

Edward Tufte is reknowned for his books and articles on interface meets design meets data presentation. (search his site for the article PowerPoint and businesses)

Anyways, he just put up a posting on what the iPhone does right, and a few things he thinks could have been done better.

http://www.edwardtufte.com/bboard/q-and-a-fetch-msg?msg_id=00036T&topic_id=1

(make sure to check out the video link in the article for an actual demo)

And speaking of interface, with the new moveable home page icons, here's my latest first page setup:

After going through several iterations, I've finally moved my frequently used icons to the upper-right hand corner. This provides quick access for my right-hand thumb.

Change the World

Bits and pieces of this have already been told, but an interesting "for dummies" overview of how game changing the iPhone really is.

The Untold Story: How the iPhone Blew Up the Wireless Industry

New iPhone Firmware 1.1.3

Since the majority of us have iPhones, I thought I'd post.

http://gizmodo.com/339055/full-video-demo-of-apple-iphone-firmware-113-features

What I like:

• Google Maps drop pin
• Multiple recipient SMS
• And moving around home page and dock icons (you can even create multiple home pages)

And yes, Google has finally returned the cell phone tower triangulation technology that last powered AT&T's friend finder. Why they just got around to it now, I'll never know.

Alexander Graham Theft

Book argues that Bell stole phone idea

In "The Telephone Gambit: Chasing Alexander Graham Bell's Secret," journalist Seth Shulman argues that Bell — aided by aggressive lawyers and a corrupt patent examiner — got an improper peek at patent documents Elisha Gray had filed, and that Bell was erroneously credited with filing first.

I found this line most intriguing:

Bell, not Gray, actually demonstrated a phone that transmitted speech. Gray was focused instead on his era's pressing communications challenge: how to send multiple messages simultaneously over the same telegraph wire. As Gray huffed to his attorney, "I should like to see Bell do that with his apparatus."

Scold the cell squawkers

Scold the cell squawkers

A woman at the Rose Cafe shouted her eyeglass order into her cell -- going into great detail about her family's medical plan (they have flexible spending; they'll pay after the first of the year). So I blogged her conversation, including her phone number, and she got calls from around the world: "Eva, your glasses are ready!" I'm guessing she has newfound respect for others' profound disinterest in her life.

Barry sure does. He shouted his number across a Venice Starbucks. I went home and called it: "Barry, I know everything about you but your blood type." Next time I saw him, he took his calls outside.

iPhone Hacking as Internship

Apple hires author of the unofficial iPhone SDK

Lucas Newman of Delicious Monster has been hired by Apple as an “iPhone engineer” according to a post from “Chief Monster” Wil Shipley.

Newman is an avid iPhone developer who worked on the first native iPhone game, Lights Off and helped iPhone Atlas develop their initial 5-step native application install guide back in August.

(Above is paraphrased because, to quote the second commenter on the original article: "Please proofread your posts. This one is utter gibberish.")

Related: Wired puts Jailbroken iPhone on top 2007 gadget list

Bye Bye Payphones

Um, what took them so long?

Also, remember this database from the Surfboard?

AT&T to Disconnect Pay-Phone Business After 129 Years

AT&T Inc., the biggest U.S. phone company, plans to leave the pay-phone business after 129 years as more people use wireless handsets to make calls on the go.

The first pay phone, installed in 1878, had an attendant who took callers' money, AT&T spokesman Michael Coe said. Inventor William Gray set up the first coin-operated phone in 1889 at a bank in Hartford, Connecticut.

At their peak in 1998, there were 2.6 million pay phones in the U.S., San Antonio-based AT&T said today in a statement. That number fell to 1 million this year, including the 65,000 phones AT&T has in 13 states.

Pay phones, especially those in booths, have played a role in U.S. pop culture for decades. Clark Kent started using them to change into Superman in the 1940s. In the 1989 movie ``Bill & Ted's Excellent Adventure,'' a phone booth doubled as a time machine. In 2002, actor Colin Farrell played a man trapped at a phone by a sniper in the film ``Phone Booth.''

The SMS Novelists

I can barely fathom this:

In Japan, cellular storytelling is all the rage

"In just a few years, mobile phone novels - or keitai shousetsu - have become a publishing phenomenon in Japan, turning middle-of-the-road publishing houses into major concerns and making their authors a small fortune in the process.

Remarkably, half of Japan's top-10 selling works of fiction in the first six months of the year were composed the same way - on the tiny handset of a mobile phone. They sold an average of 400,000 copies."

via TechCrunch (with inspiration from Kit)

Mobile GMaps & My Location

Great new pseudo-GPS feature in Google Maps For Mobile

Reminiscent of the old AT&T "Find Friends" technology we used to know and love.

New magical blue circle on your map

Plus, I'm starting to really love these new "demonstration" videos Google does when launching new features.

Dial Directions

Dial Directions

Interesting new directions-by-phone service with a "why didn't I think of that" phone number.

Downsides are the fact that it's voice recognition and uses MapQuest for the actual directions, but reviews are positive and it uses some familiar tricks and tenants based on this WSJ review:

"It's smart enough to ask you if you know how to get to the highway, thus saving you from reading directions you already know."

"Symbols help to shorten the messages, like using "L @ Maryland Ave. SW" to tell a user to turn left at Maryland Avenue Southwest."

"While the mobile versions of these services are improving, the user interface of a cellphone isn't ideal for inputting addresses and extracting directions. Even smart phones with larger screens and full keyboards can be hampered by slow Internet speeds."