This one surprised me:
"So much for Grand Central’s “one number for life” promise. The company is turning off customer phone numbers and giving them new ones following their acquisition by Google last month...[a user received a notice] advising him that in 8 days his Grand Central number would be canceled and that he would be required to immediately start using a new number allocated to him."
Even worse is the Grand Central posting on their OWN blog on July 12, saying:
"One of the foundations of GrandCentral is the “one number for life” concept. When creating the company we thought about all the pain points of having a new phone number or a number that switches every time your life changes. Go to college? Get a new number. Buy a house? Get a new number. Change jobs? Get a new number. Not only is this a pain for you as you need to now memorize another number for yourself, but its even worse for your friends and family who have to keep up updating their address books to keep track of you. With GrandCentral as your only number, these problems go away."
This follows on the heels of Google removing access to DRM'd videos that one purchased through Google Video. Granted they gave credits to their Google Checkout service, but is that really acceptable given that you purchased the rights to view a video indefinitely?
Is it really impossible to make profits AND be good?