Saturday, August 18, 2007

Sound Familiar?

Part of this article on the Netflix call center gave me a bit of a flashback...

At Netflix, Victory for Voices Over Keystrokes
"Ms. Funk, 36, said some people call because they are lonely. Her lengthiest call of that kind lasted 35 minutes. Others need basic help with their computers or with the Internet. Some people do not own a computer and call regularly to have a call center employee rearrange the titles in their queue."

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