The Flow of Innovation

Interesting post on how a lot of innovation now integrates usability:

Why The Flow of Innovation is Reversed

My favorite quote:

The folks that built enterprise software were vaguely aware that their systems had to be accessible to the humans that used them but they had a huge advantage. The people who used them did so as part of their job, they were trained to use them and fired if they could not figure them out.

Today, no one tells you to use Facebook. There are no employer sponsored training sessions on the use of del.icio.us. The burden is on the designer of the system to meet a need, entertain, or inform their users. They also have to seduce those users, hiding complexity, revealing one layer at time, always enticing, never intimidating, until the user one day finds they are intimately familiar with power and the pleasures of the service.

The benefits are brilliant albeit somewhat obvious. Why spend time and money training and re-training every employee you'll ever have on how to use a software system when you can build one that a reasonably savvy person off the street can teach themselves? As the enterprise starts to wake-up to the new efficiencies the web has taught us, tedious "legacy" systems will be replaced with more usable versions and everyone will win.

System Sounds

Neat little "song" made out of an assembly of Apple's system sounds.



Also a similar Windows Version

(via TUAW)

Hacking: iNetNow Style

I couldn't resist this one - reminded me of one of those long lost iNetNow questions.

Perhaps we should have started hiring hackers...

Article: Hacking Sarah Palin's Yahoo account

This article gives a first-hand account of how the hacking of Sarah Palin's Yahoo email account was performed.

An excerpt:

"after the password recovery was reenabled, it took seriously 45 mins on wikipedia and google to find the info, Birthday? 15 seconds on wikipedia, zip code? well she had always been from wasilla, and it only has 2 zip codes (thanks online postal service!)

the second was somewhat harder, the question was "where did you meet your spouse?" did some research, and apparently she had eloped with mister palin after college, if youll look on some of the screenshits [sic] that I took and other fellow anon have so graciously put on photobucket you will see the google search for "palin eloped" or some such in one of the tabs.

I found out later though more research that they met at high school, so I did variations of that, high, high school, eventually hit on "Wasilla high" I promptly changed the password to popcorn and took a cold shower..."

Straightforward stuff.

6, er, 3 Degrees of Separation

Interesting article. Even more interesting typo in the headline...

The six degrees of seperation (sic) is now three

Six degrees of separation has fallen to three due to the impact of social networking and developments in technology, according to a study carried out by O2.

The term was coined by US psychologist Stanley Milgram following a 1967 experiment. The six degrees theory was upheld in a 2006 Microsoft study of instant messenger conversations. However, the O2 study reveals that within a shared ‘interest’ network (i.e. hobbies, sport, music, religion, sexuality etc), the average person is connected by just three degrees.

Rodrigues finds that we are usually part of three main networks based on family, friendship and work. Outside of these we are, on average, part of five main shared ‘interest’ networks based on a range of personal interests from hobbies, sport, music and the neighbourhood we live in, to religion, sexuality and politics. It is the growth of these shared interest networks and the influence of technology on them that has led to the reduction in the number of degrees of separation.

Email and mobile phones were the technologies that had the most significant impact in facilitating the reduction of degrees from six to three. Of those participating in the study that were asked to make contact with an unknown person, the majority (98 per cent) chose to use either the internet or their mobile phone, across all age groups. Texting was also seen as a universally important technology whilst social networking sites such as Facebook were highly rated by the youngest age bracket but usage declined drastically the older in age was asked.

It's The Software, Not You

Great, classic David Pogue...

It’s the Software, Not You

It reminded me suddenly of the touchscreen kiosks at Delta. Now, I actually like Delta quite a lot, and think they’re doing a lot of things right lately. But the kiosks–oh, man.

You come up, you swipe your credit card. That alone ought to tell the kiosk who you are, and it should therefore know what flight you’re checking in for.

But no, it plays dumb. It asks you to key in your destination. So you type in “SAN” for San Francisco. And it asks you: San Francisco, San Diego, or San Juan? Oh, I don’t know–how about THE ONE YOU HAVE A RESERVATION ON!?

(Yes, yes, I know–you might have more than one reservation on Delta. But come on. Let’s say you have flights today at 3 pm, tomorrow at 5 pm, and next Friday at 8 pm. As you swipe your credit card, today, at 1:30 pm, does it really think you’re checking in for anything but the first one?)

But O.K. You tap San Francisco. And now–I kid you not–it wants to know what time of day the flight departs!

Are you kidding me? It doesn’t know the airline’s own flight time? Come on–it already knows what flight I’m on, so what’s the point of this exercise? For God’s sake, just check me in!

Whenever I encounter badly designed software like this, I stand there, slack-jawed, mind boggling, and wonder what on earth the designers were *thinking.*

Chrome

Google is releasing their own browser tomorrow, called "Chrome." And the announcement initially leaked out as a 38 page comic book.

Pretty cool, and very exciting that this could signal the return of the browser wars...

Official announcement on the Google Blog.

Forgot Your Password?

‘FORGOT YOUR PASSWORD?’ MAY BE WEAKEST LINK

Almost everyone forgets a Web site password once in a while. When you do, you click on the familiar "Forgot your password?" link and, after entering your pet's name, identifying your high school mascot or answering some other seemingly obscure questions, you can get back into your account.

But there's a problem: A criminal can do that, too. With the help of social networking sites like Facebook and MySpace, personal trivia is getting less obscure all the time. You’d be surprised how easily someone can uncover Fido's name or your alma mater with a little creative searching.

False Advertising?

Side by side video comparison of the iPhone 3G TV commercial vs. replicating it on the real 3G network. I love my iPhone, but these guys raise a good point...



Random aside: The use of on-screen stickies as captions is pretty clever :)

(via TUAW)

Lost & Found

Thought this was pretty cool.

Just got an email from the Coachella festival. Starts off as a typical marketing "touching base" type email, but it includes this section:

LOST & FOUND
Once again we have successfully reunited many people with their lost items. We still have an assortment of random stuff so please email info@coachella.com if you are looking for an ID, Wallet or anything else and check out these links:

Cameras: http://coachella.com/cameras.html
Keys & Misc: http://coachella.com/keysmisc.html
Bags: http://coachella.com/bags.html
Glasses: http://coachella.com/glasses.html

Each link has a photograph to numbered items from lost and found, with a note that if it's yours to email the number and something that can prove it is yours (what's inside a bag, what photos may be on a camera, etc.)

A nice little above and beyond customer service touch.

(Though I don't know how one can describe: "Hey! That's my iPod dock and charger!" in a unique way...)

Won One!

One small step for man, one giant leap for modern technology...

FCC rules Comcast violated Internet access policy

WASHINGTON - A divided Federal Communications Commission has ruled that Comcast Corp. violated federal policy when it blocked Internet traffic for some subscribers and has ordered the cable giant to change the way it manages its network.
In a precedent-setting move, the FCC by a 3-2 vote on Friday enforced a policy that guarantees customers open access to the Internet.

The commission did not assess a fine, but ordered the company to stop cutting off transfers of large data files among customers who use a special type of "file-sharing" software.

Guessing Gender Based on Web History

Interesting in concept...

Using your browser URL history to estimate gender

...though it pegged me with an 83% likelihood of being female based on this history list:

Site - Male/Female Ratio

google.com - 0.98
myspace.com - 0.74
youtube.com - 1
wikipedia.org - 1.08
amazon.com - 0.9
facebook.com - 0.83
blogger.com - 1.06
flickr.com - 1.15
mlb.com - 1.33
time.com - 1.44
wamu.com - 0.85
snopes.com - 0.74
americanexpress.com - 0.98
linkedin.com - 0.94
amtrak.com - 0.75
godaddy.com - 1.17
metropcs.com - 0.77
lulu.com - 0.96
spinner.com - 0.8
abc.com - 0.47

Crowd Wisdom or Angry Mob?

When the 'wisdom of crowds' turns on itself: IMDB edition

Interesting article about how "The Dark Knight" became the #1 all time movie on IMDB - passing "The Godfather" in their rankings for the first time in 10 years.

People aren't just giving perfect ratings to Batman; they are intentionally tanking The Godfather's rating too...

Are Google Maps good or evil?

Are Google Maps good or evil?

Thought provoking, albeit a bit sensationalistic. All new technology can have its evil uses, though generally speaking the pros outweigh the cons in the end.

Should I Stay or Should I Tow?

I'll refrain from getting into the whole story for the moment and put out another opinion poll:

Car partially obstructing a narrow driveway. Need to leave for work and can't get out without jumping the curb (if at all).


Let it stay or have it towed? Vote in the comments.

(UPDATE 7/22 -- see comments)

Death to Voicemail

I've felt the same way for years...

Think Before You Voicemail

"Voicemail is dead. Please tell everyone so they’ll stop using it."

Walk This Way

The holy grail of mapping is about to get holier:

Google Maps takes steps toward walking directions

Quote of the Day

User comment on the BBC News story regarding ICANN relaxing top level domain names:

"Surely this will be nothing more than very, very irritating for people who want to use the internet?"

Server Room

Hilariously awkward...and allegedly true!

Stalled Server Room

(via The Daily WTF)

I...am totally...BLIND!!!

Online service lets blind surf the Internet from any computer, anywhere

Visions of future technology don't involve being chained to a desktop machine. People move from home computers to work computers to mobile devices; public kiosks pop up in libraries, schools and hotels; and people increasingly store everything from e-mail to spreadsheets on the Web.

But for the roughly 10 million people in the United States who are blind or visually impaired, using a computer has, so far, required special screen-reading software typically installed only on their own machines.

New software, called WebAnywhere, launched today lets blind and visually impaired people surf the Web on the go. The tool developed at the University of Washington turns screen-reading into an Internet service that reads aloud Web text on any computer with speakers or headphone connections.

"This is for situations where someone who's blind can't use their own computer but still wants access to the Internet. At a museum, at a library, at a public kiosk, at a friend's house, at the airport," said Richard Ladner, a UW professor of computer science and engineering. The free program and both audio and video demonstrations are at http://webanywhere.cs.washington.edu.

Internet Easter Eggs

I never knew about a lot of these. Some pretty cool stuff, though they aren't Gino's famous Surfboard Etch-A-Sketch or the classic "BoRyan and the Magic Sword" Site Search easter egg.

10 awesome Internet Easter eggs

I'm actually wondering why I never tried entering the Konami code on a webpage, since I secretly do it on most DVDs...

And still nobody has found either of the two Timely Persuasion easter eggs, hint hint.